# Privacy Policy
**Last updated:** 8 May 2026
ESM Overseas (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit esmoverseas.com (the “Website”) or engage our visa consultancy services.
By using our Website or services, you consent to the practices described in this policy.
## 1. Who We Are
ESM Overseas is a visa consultancy based in Chandigarh, India, providing guidance for USA Study Visa, USA Tourist Visa, UK Study Visa, and other international visa categories.
**Business address:** SCO 375-376, 2nd Floor, Sector 35B, Chandigarh 160022, India
**Email:** info@esmoverseas.com
**Phone:** +91 7087 217 801
## 2. Information We Collect
### 2.1 Information You Provide Directly
When you contact us, book a consultation, or engage our services, we may collect:
– Full name
– Email address
– Phone number
– Country of interest and visa type
– Educational qualifications and academic records
– Professional background
– Financial information necessary for visa applications (bank statements, proof of funds)
– Identity documents (passport, photographs) where required for visa processing
– Any other information you voluntarily share with us through forms, email, WhatsApp, or in-person consultations
### 2.2 Information Collected Automatically
When you visit our Website, we automatically collect:
– IP address and approximate location
– Browser type and version
– Device type (mobile, desktop)
– Operating system
– Pages visited, time spent, click patterns
– Referring website
– Date and time of visit
### 2.3 Cookies and Tracking Technologies
We use cookies and similar technologies, including:
– **Essential cookies** for Website functionality
– **Analytics cookies** to understand visitor behavior
– **Marketing cookies** to measure ad performance
You can control cookies through your browser settings. Disabling cookies may affect Website functionality.
## 3. How We Use Your Information
We use collected information to:
– Provide visa consultancy services and respond to your inquiries
– Prepare and submit visa applications on your behalf
– Communicate with you regarding your case status
– Process payments and maintain billing records
– Send you relevant updates, visa news, and educational content (with your consent)
– Improve our Website and services
– Measure marketing effectiveness
– Comply with legal obligations
– Detect and prevent fraud
## 4. Third-Party Services We Use
We share necessary information with third-party service providers who help operate our business. These include:
### 4.1 Communication and CRM
– **GoHighLevel (HighLevel Inc., USA)** — manages our consultation forms, CRM database, and communication. When you submit a form, your information is stored on their servers.
### 4.2 Analytics and Advertising
– **Google Analytics 4 (Google LLC)** — tracks Website usage anonymously
– **Microsoft Clarity (Microsoft Corporation)** — records anonymized session replays to understand how visitors use our site
– **Meta Pixel (Meta Platforms, Inc.)** — measures advertising effectiveness on Facebook and Instagram
These services may set their own cookies and process data according to their own privacy policies:
– Google: policies.google.com/privacy
– Microsoft: privacy.microsoft.com
– Meta: facebook.com/privacy/policy
### 4.3 Visa Application Submissions
To process your visa, we share required information with:
– Embassies, consulates, and immigration authorities of your destination country
– Educational institutions (for student visa applications)
– Visa Application Centers (e.g., VFS Global, US Travel Docs)
– Government portals (DS-160, UKVI, etc.)
This sharing is necessary to provide our services and is done with your knowledge and consent.
## 5. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We share information only:
– With service providers listed in Section 4
– When required for visa application processing (Section 4.3)
– To comply with legal obligations, court orders, or government requests
– To protect our legal rights, property, or safety
– With your explicit consent
## 6. Data Retention
We retain your information for as long as necessary to provide services and comply with legal requirements:
– Active client files: duration of engagement plus 7 years
– Visa records: 7 years after visa issuance or rejection (for compliance and reference)
– Marketing data: until you unsubscribe
– Website analytics: 26 months (Google Analytics default)
You may request deletion of your data subject to our legal retention obligations.
## 7. Your Rights Under India’s Digital Personal Data Protection Act, 2023
As a data principal, you have the right to:
– **Access** the personal data we hold about you
– **Correction** of inaccurate or incomplete data
– **Erasure** of your data (subject to legal retention requirements)
– **Withdraw consent** for processing at any time
– **Grievance redressal** for complaints
To exercise these rights, email us at info@esmoverseas.com with the subject line “Data Request.” We will respond within 30 days.
If you are a resident of the European Union or United Kingdom, you have additional rights under GDPR including data portability and the right to object to processing.
## 8. Data Security
We implement reasonable technical and organizational measures to protect your information, including:
– SSL encryption for data transmission
– Restricted access to client files (authorized staff only)
– Secure storage of physical and digital documents
– Regular security reviews
However, no Internet transmission is 100% secure. We cannot guarantee absolute security.
## 9. Children’s Privacy
Our services are intended for adults aged 18 and above. For minors applying for student visas, we collect information only with explicit consent from a parent or legal guardian, who acts as the data principal on the minor’s behalf.
We do not knowingly collect personal information from children under 13.
## 10. International Data Transfers
Some of our service providers (e.g., Google, Meta, Microsoft, GoHighLevel) are based outside India. By using our services, you consent to your information being processed in countries that may have different data protection laws than India.
## 11. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision. Significant changes will be communicated via email or a prominent Website notice.
## 12. Contact and Grievance Officer
For privacy-related questions, requests, or complaints, please contact:
**Grievance Officer**
ESM Overseas
SCO 375-376, 2nd Floor, Sector 35B, Chandigarh 160022, India
Email: info@esmoverseas.com
Phone: +91 7087 217 801
We aim to acknowledge complaints within 7 days and resolve them within 30 days.